About kelvinteh15

kelvinteh15 · 04-09-2025

Hi , We have Webex Calling with LGW in Australia and using CCP for the NZ number . CCP have provide us the NZ number for our agent and the incoming and outgoing call for the user with the NZ number is working fine. However i am having issue to have ...

kelvinteh15 · 07-30-2024

Hi all, Good day. Currently we have agent login to both app and answer the CC call using the Webex App . I have seen some of the youtube video that the Webex App and Webex CC desktop in one interface. Is there a feature in the Control hub to enable...

kelvinteh15 · 06-20-2024

Hi All, Just wonder why there is no NTP setup/configuraiton show in my Webex room kit with RoomOS 11.17.1.9 . Are the Webe Room Kit get the time sync directly from the Webex control hub now ? Do i still need to worries on the NTP ? Best regards, ...

kelvinteh15 · 06-12-2024

Hi all, There is some issue on the Webex Registered Room Kit and customer has factory reset the device. It is possible to connect it back to the webex by just generate the code from the same workspace and use for the same factory reset device ? What...

kelvinteh15 · 04-22-2024

Hi , Good Day. Is there any configuration backup on the Control hub. Something like you can revert the change on the dial-plan , user/agent information , hunt group setting to a previous stage (maybe 2 week ago). This is to avoid there is a misconf...

kelvinteh15 · 07-30-2024

Thanks Shalid , I try to use the webRTC and it have the answer button on the page but no notification pop up hence we are using the Webex CC desktop app. The only problem when i use the CC Desktop , the notificatoin pop up only show Calling number bu...

kelvinteh15 · 04-23-2024

Thanks for your help . The ougoing call working fine after change to request 290 .

kelvinteh15 · 04-23-2024

Here are the debug and the call flow when i use my Webex app to call the Mobile . Able to see the logs in the CUBE . I am assuming that the call should coming in to dial-peer voice 200 then go out to dial-peer voice 4 . My Webex App (7908) <>Interne...

kelvinteh15 · 04-23-2024

Thanks for your help . The uploaded configuraiton file may have wrongly updated when i try to hide the confidential information. Basically those are the related dial-peer. the attached file is the full config for dial peer . dial-peer voice 3 voip- ...

kelvinteh15 · 04-22-2024

Thanks. I just upload the file . Actually i suspect the issue on the route as the SIP traffic is send by the CUBE back to the Webex , as there is no sip traffic that i see that from ITSP send to CUBE for this call.

Member Since	‎02-21-2006 09:28 PM
Date Last Visited	‎05-09-2025 02:31 AM
Posts	63

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Need help call routing setup for Webex Cloud Connect Provider and LGW

How to start to integrate Webex App and Webex CC desktop

No NTP setting for my webex Room kit (Registered to Control Hub)

Factory reset exisiting registered Webex room kit.

Webex Control Hub .Is there any configuration revert function ?

Re: How to start to integrate Webex App and Webex CC desktop

Re: Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW:

Re: Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW:

Re: Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW:

Re: Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW: