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There is issue on intermittent drop (within 2 second) when Webex CC agent answer the call. The call is not terminate by agent. Are we able to get the logs similar like previous CUCM (CCM logs) + UCCX (MIVR logs) to toubleshoot further . Any tool that...
Hi ,
We have Webex Calling with LGW in Australia and using CCP for the NZ number . CCP have provide us the NZ number for our agent and the incoming and outgoing call for the user with the NZ number is working fine. However i am having issue to have ...
Hi all,
Good day.
Currently we have agent login to both app and answer the CC call using the Webex App .
I have seen some of the youtube video that the Webex App and Webex CC desktop in one interface. Is there a feature in the Control hub to enable...
Hi all,
There is some issue on the Webex Registered Room Kit and customer has factory reset the device. It is possible to connect it back to the webex by just generate the code from the same workspace and use for the same factory reset device ? What...
Hi ,
Good Day.
Is there any configuration backup on the Control hub. Something like you can revert the change on the dial-plan , user/agent information , hunt group setting to a previous stage (maybe 2 week ago). This is to avoid there is a misconf...
Beware of the call routing in webex calling. There is no route list available if you only usee CCP or cisco PSTN . The call route are location base and no TEHO available. Which mean your US location User do outbound call to the external AU number, it...
Thanks Shalid , I try to use the webRTC and it have the answer button on the page but no notification pop up hence we are using the Webex CC desktop app. The only problem when i use the CC Desktop , the notificatoin pop up only show Calling number bu...
Here are the debug and the call flow when i use my Webex app to call the Mobile . Able to see the logs in the CUBE . I am assuming that the call should coming in to dial-peer voice 200 then go out to dial-peer voice 4 .
My Webex App (7908) <>Interne...
Thanks for your help . The uploaded configuraiton file may have wrongly updated when i try to hide the confidential information. Basically those are the related dial-peer. the attached file is the full config for dial peer .
dial-peer voice 3 voip- ...
