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03-02-2021 02:35 AM
Hello,
I would set up a new colleague to webex subscription in control hub.
She had an previous free account registration with her company e-mail.
Control hub says she cannot be added because she is a part of another organization.
I asked her to delete the free account, but after delete I cannot add her because I have the same error message that this e-mail addrees belongs to another organization.
What should I do? She wants to create a new meeting today and I cannot add her and she deleted the free account also..
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03-02-2021 02:48 AM
Try following this document https://help.webex.com/en-us/nceb8tm/Claim-Users-to-Your-Organization-Convert-Users
