multiple teams users getting error for "key management" on health checker

[rgorton21]

We have multiple users including myself that stop receiving messages on the Windows Desktop client.  We are running version: 40.11.0.1.17133.  I will stop being able to send or receive messages I run the health checker and there is a server error services impacted: key management.  

I have to reset the database and log back into the client and that fixes the issue for maybe 10 minutes.  Anyone else seeing this? Anything you recommend to troubleshoot? 

[Matthew Miktus]

update:
with velocity uninstalled, it still occurred at a very specific time - when the user switched from light to dark mode.  It was repeatable.  

[rgorton21]

Matthew 

So with light mode has it been working consistently?

[Matthew Miktus]

It does appear that way 

Also uninstalling HP velocity did help

[rgorton21]

since we are communicating this information back to Cisco can you tell me what version you are on?

[Matthew Miktus]

we have a TAC Case open as well : 690442012

It appeared as we rolled up from the October release to November.  We pushed the NOV release via SCCM - then the rebranding hit... 

TAC offered us a stand-alone installer that allowed us to roll back to October which seemed to fix it.  It was a combination of messing around and luck that we ID'ed the light-mode/dark-mode thing.  the HP Velocity discovery was based on findings from another thread.

my $.02 - TAC seems stumped by this

[Matthew Miktus]

User did have Velocity installed and DID uninstall it - we're in the wait-n-see period now.  BUT it does look promising. 

[StephenBoissonneault52914]

If you have HP laptops check to see of HP Velocity is installed.  If so uninstall it.  That seems to have fixed it for me.

[rgorton21]

I will also try that...it seems that my old laptop does have HP Velocity installed that is having the issues I will uninstall it and monitor thanks!

[Matthew Miktus]

Opened a TAC service request to address this.  SR 690442012

@rgorton21 If you do so as well it would help.

[rgorton21]

@Matthew Miktus we have a TAC open as well that is with the BU SR 690422613

[Matthew Miktus]

have a user with this same issue - upgraded to latest "Webex" client released today 

40.12.0.17276  - still has it..

Can reset the database - and it'll work for a bit, then bomb out. 

Cannot send/receive messages from the client - but mobile phone and web work fine.