12-03-2020 07:32 PM
We have multiple users including myself that stop receiving messages on the Windows Desktop client. We are running version: 40.11.0.1.17133. I will stop being able to send or receive messages I run the health checker and there is a server error services impacted: key management.
I have to reset the database and log back into the client and that fixes the issue for maybe 10 minutes. Anyone else seeing this? Anything you recommend to troubleshoot?
01-12-2021 06:58 AM
update:
with velocity uninstalled, it still occurred at a very specific time - when the user switched from light to dark mode. It was repeatable.
01-14-2021 11:33 AM
Matthew
So with light mode has it been working consistently?
01-14-2021 01:42 PM - edited 01-14-2021 01:42 PM
It does appear that way
Also uninstalling HP velocity did help
01-14-2021 01:47 PM
since we are communicating this information back to Cisco can you tell me what version you are on?
01-14-2021 02:23 PM
we have a TAC Case open as well : 690442012
It appeared as we rolled up from the October release to November. We pushed the NOV release via SCCM - then the rebranding hit...
TAC offered us a stand-alone installer that allowed us to roll back to October which seemed to fix it. It was a combination of messing around and luck that we ID'ed the light-mode/dark-mode thing. the HP Velocity discovery was based on findings from another thread.
my $.02 - TAC seems stumped by this
01-11-2021 08:56 AM
User did have Velocity installed and DID uninstall it - we're in the wait-n-see period now. BUT it does look promising.
01-08-2021 02:03 PM
If you have HP laptops check to see of HP Velocity is installed. If so uninstall it. That seems to have fixed it for me.
01-11-2021 07:57 AM
I will also try that...it seems that my old laptop does have HP Velocity installed that is having the issues I will uninstall it and monitor thanks!
12-09-2020 10:06 AM
Opened a TAC service request to address this. SR 690442012
@rgorton21 If you do so as well it would help.
12-09-2020 10:29 AM
@Matthew Miktus we have a TAC open as well that is with the BU SR 690422613
12-08-2020 01:58 PM - edited 12-08-2020 02:02 PM
have a user with this same issue - upgraded to latest "Webex" client released today
40.12.0.17276 - still has it..
Can reset the database - and it'll work for a bit, then bomb out.
Cannot send/receive messages from the client - but mobile phone and web work fine.
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