We have multiple users including myself that stop receiving messages on the Windows Desktop client. We are running version: 22.214.171.124.17133. I will stop being able to send or receive messages I run the health checker and there is a server error services impacted: key management.
I have to reset the database and log back into the client and that fixes the issue for maybe 10 minutes. Anyone else seeing this? Anything you recommend to troubleshoot?
have a user with this same issue - upgraded to latest "Webex" client released today
126.96.36.19976 - still has it..
Can reset the database - and it'll work for a bit, then bomb out.
Cannot send/receive messages from the client - but mobile phone and web work fine.
I will also try that...it seems that my old laptop does have HP Velocity installed that is having the issues I will uninstall it and monitor thanks!
we have a TAC Case open as well : 690442012
It appeared as we rolled up from the October release to November. We pushed the NOV release via SCCM - then the rebranding hit...
TAC offered us a stand-alone installer that allowed us to roll back to October which seemed to fix it. It was a combination of messing around and luck that we ID'ed the light-mode/dark-mode thing. the HP Velocity discovery was based on findings from another thread.
my $.02 - TAC seems stumped by this