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WebEx audio not connecting when in Windows 10 VPN

kumar.krishna1
Beginner
Beginner

Hi friends,

 

When i am connected to Windows 10 VPN, my WebEx session is not connecting my computer audio. when i attempt to "use computer for audio", im getting "Cant Connect to audio" message. Audio is working well when i am not in VPN from the same machine. All the VPN users from my office are facing this issue. Is there anything wrong with windows 10 VPN? Please advice. Attached the error screenshots.

4 Replies 4

WayneCurley3100
Beginner
Beginner

We are getting a similar issue when connecting audio using my computer only on VPN. We get a pop-up "Connecting to audio" It can take as long as 90 seconds to get connected wiht audio but we finally get connected. You are able to join quickly if you connect with only video at first then connect wiht audio once you are in the meeting. This is only happening on VPN for us as well. Working with Cisco on the issue

JackPiao
Beginner
Beginner

I have the same issue,  how you fix?  thanks