Webex Teams Unified CM Voicemail issue

[faraz1234]

We have Webex Teams Unified CM(Over MRA).Voicemail is not working for all users,please see the (ATTACHMENT).

For the same users when login to their Jabber app (Over MRA) Voicemail is working fine.Please suggest.

CUCM server name is set to FQDN.

[mh1983]

Hi Faraz,

Did you check the VM prereqs and config steps in the Teams UCM deployment guide?

Prereqs: 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_011.html#id_132409

Note the SSO comments.

Config:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_010.html#id_132408

Note this step in the Service Profile config:

Step 6

Set Credential source for voicemail service to Unified CM - IM and Presence.

Hope this helps,
Marc