Calendar status is showing error with following error: "Received "notSpecified: The request failed. microsoft.exchange.webservices.data.ServiceResponseException: The account does not have permission to impersonate the requested user." from Exchange Server: "mail.XX.qa". The connector failed to subscribe the user to the Exchange Server. Wait for the connector to try again." ON VCS-Connector for calendar services status is all green without any alarm.VCS-Connector is automatically discovering the exchange server.On VCS connector which logs can I check to troubleshoot this issue.Please note we have created impersonation account as per Cisco documentation. ... View more

CUCM version 11.5 with latest firmware for 7937  Third party call recording solution.   Hello,We would like to configure the selective recording for 7937 phones for which we have configured the softkey template with the option "RECORD" when phone is in connected status,now issue is when call is connected softkey option on the phone screen is showing blank specifically for "RECORD" softkey all other softkeys like End,Transfer,Conference  are showing and working fine.When I press the blank softkey call is getting recorded but when pressing again to stop its not stopping but continuing recording....This feature is working fine other models of phone.Automatic recording is also working fine for all models. Thanks, Faraz ... View more

All UC applications on version 11.5 Hi, We would like to configure single sign on(SSO) feature on Cisco Jabber client for mobile devices(Apple IOS and Android).   For windows if SSO is enabled and configured correctly with CUCM ,Jabber would be logged in if a user logs in to his computer using AD credentials.   I would like to know what would be the SSO login procedure for Jabber on Mobile phones,will user  get login prompt on the Opera browser(Iphone) and once signed in to the prompt Jabber would be logged in on the mobile device.   What if mobile device restarts or AD password  reset does user need to login again to the prompt on Opera browser.Please clarify my doubts and let me know the correct procedure for SAML SSO configuration  for Jabber client on mobile devices(Android and Iphone).   Also how different it is from Jabber Oauth wherein once  user logs in to Jabber client then user don't have to give password again when he sign out and sign in.   I am following the below mentioned documents: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200532-Configure-Single-SAML-IDP-Connection-Agr.html   https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118774-configure-jabber-00.html ... View more

CUCM 11.5 Hi, We have uploaded the customized prompt for conference now  and changed to  customized prompt from default main greeting but  CUCM still playing the default CUCM conference now prompt.We have check marked to override the default greeting.Also we have made sure customized prompt are uploaded in correct format(as per MOH standard),also restarted the IPVMSA service on all servers but still the same. We also tried to change the default CUCM conference now with other system default prompts(example:Invalid Pin) but still the same issue. Please let me know if you have come across this issue. ... View more

UCCX version 11.5 Hi, I am unable to find any Cisco document stating if Cisco Finesse IPPA and Finesse Desktop can work at the same time or not.Is it Cisco supported or not.Please let me know if you have come across about this document. ... View more

CUCM version: 10.5.2.14900-16 Current phone firmware: sip8831.9-3-3-5. Trying to upgrade : sip8831.10-3-1SR2-2 Hi All, We are having issues with 8831 wireless mics due to DECT 6.0 frequency. Our 8831 phone region by default is set as North America which is using DECT 6.0 with frequency 1920- 1930 MHz which as per service provider is interrupting the  3G signals. We would like to change the region to local  so that it uses DECT with Europe frequency.   When researching about this issue, it is found that changing the region is possible only on firmware version sip8831.10-3-1SR2-2 and we are on sip8831.9-3-3-5. While upgrading the to sip8831.10-3-1SR2-2 it is failing. Please let me know the correct procedure as it is mentioned doing the incorrect upgrade might lock DECT settings and will require RMA.I am listing down the steps below .Please correct me if I am wrong. ++Install cmterm-8831-sip.9-3-3-TO-10-3-1-v2.k3.cop.sgn  on all TFTP CUCM servers and then restart the TFTP service. ++upgrade the  8831 phone to  8831-sip.9-3-3-TO-10-3-1-v2.k3. ++Install  cmterm-8831-sip.10-3-1SR2-2EU.k3.cop.sgn  on all TFTP CUCM servers and then restart the TFTP service.<-----------------Firmware is for European region. ++upgrade the phone to  8831-sip.10-3-1SR2-2EU.k3. ++ Change the MIC region  settings to Europe. Please correct me if I am wrong or missing any steps.Your help is appreciated. ... View more

Hi, We are trying to register 8841,8861 IP phones to a third party PBX but unable to succeed: Model:8841,8861 with 3PCC firmware. We have pointed the option 150 to a PC where we are running the tftp server,this tftp server has the script file CP_8841_3PCC.cfg.(Attached). I have taken copy of sample script from the following Cisco document and edited it as per our requirement. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-series/3pcc/english/provisioning-guide/provision/spc_ex.html We  tried to do the manual re-sync with this script for provisioning but we are getting error bad file format.(Attached) Please share correct procedure for this if you have done this.Your help will be appreciated. ... View more