WxCC (Webex Contact Center) Device in CUCM Busy Trigger Settings

[JGoreUCguy]

Hello everyone,

We are looking for guidance on Busy Trigger settings for users on the Webex Contact Center platform using Cloud UCM. For UCCX the required settings (link below) has always been 1 and anything else was unsupported. Is this true for WxCC bundled with Cloud UCM?

Searching all the Webex documentation, we are not finding this same requirement.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/release/guide/uccx_b_1251su2_solution-release-notes.pdf

[Roger Kallberg]

I do not believe that the same limitation exists for WbxCC as it does not integrate with any phone service as UCCX or UCCE does.

[Chad Dunn]

Hello JGoreUCguy,

Not sure if this will help or not but you can set up triggers in queues.

https://help.webex.com/en-us/article/nctlep6/Manage-call-queues-in-Control-Hub#createacallqueue