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Active call window missing from inbound calls only.

Good morning,

 

We have started using Webex, however I have an issue with the active call window on inbound calls. 

 

Once a user agrees to accept the call from the taskbar notification, no active call window appears. If you click the Webex client, it loads the dial pad - but no options for the current call. This means that the agent is unable to end the call of their own vilition. 

 

Has anyone experienced the same issue / have any suggestions to rectify?

 

Thanks,

 

Allan

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