Is there a way to allow voicemails to be left for our end users who setup extended away greetings? Currently it just disconnects the caller after it's done playing the message. Also could we setup a time frame of when the message would end? This was ...
Forum Posts
Hi all, just looking for a bit of guidance or feedback from anyone else thats tried to achieve the same thing. We used to run UCM and CCX in our office and staff using Finesse to answer queue calls. We've now moved to Webex calling which seems to be ...
Hi All, checking if there is a way to achieve below scenario from webex control hub 1. Agent call customer number with a prefix eg: 8764<customer number> 2. call will route to a specific destination while dialling above format 3. before routing need...
I'm trying to configure survivability to allow an incoming call to ring on a group of phones. However, so far, I’ve only been able to get it to ring on a single phone.
Hi Community, Our organization has been experiencing significant issues with ICE calls, particularly on the 8865 devices with video capabilities. The primary problems are high jitter loss and, in some cases, packet loss greater than 5%. Also these is...
I have a user who uses both the Webex app and the Webex Contact Center desktop applet. The user puts themselves in the "available" state in Contact Center and within a minute Webex changes their state to "On Call" which then state syncs to Contact Ce...
hi , is there a way to ring webex calling (windows app) when i call dect ?
I need to establish a call between Cisco CUCM PBX and Webex. We have below infrastructure with us on-premises 2 CUBE/ISR ISR1: Cisco 2200 (Cisco CME is configured and running) ISR2: Cisco 4400 (PSTN is configured and running) Cisco Unified CM Adminis...
We have a public address registered to CUCM as a third-party device, and we plan to move to Webex Calling, Does the public address register to Webex Calling such as CUCM? public address: Vingtor Stentofon
I created a Webex Calling Sandbox about a year and a half ago while running through some training and everything worked great. I need to use it again, but when I log in it says there are no licenses associated with it. I can't figure out how to get...
Hi everyone, hoping someone can shed some light on the issue and if there is a way around it.We've got 3 devices in an office, 2x Cisco 8851s (1 is a user and 1 is a workspace) and then we have an ATA192 setup with a cordless analogue base station wi...
Bonjour. J'utilise depuis l'application au bureau comme centrale téléphonique. Lorsque j'ai un client en ligne, qu'il me demande de lui passer le gestionnaire du dossier X, que je veux me renseigner en direct auprès de ma collègue sans que le client ...
Hello , Recently, I started using Webex Calling, including making and receiving calls from a MPP physical phone. When I try to dial from the app webex, I receive an error message: ‘Webex Calling Invalid Video or Meeting Address. Please check the addr...
Hellois it possible to hide name about Waiting Queue on the agent phone ??Don't display the queue namebut only the caller's numberAgents find it very annoying to see the name of the queue rather than just the caller's number
Resolved! Busy Queue - No Ring Queue
HelloI don't understand the behavior of a queue.When agents are busy in a queue and everyone is onlineThe next call enters the queue but without any ringtone or music... until someone is available in the queue.I would like to make it simpler, if all ...