ATA 191 provisioned on Webex. Can't access web utility

[dirk_haney]

Is there a trick to using the web utility after you have changed the admin password and the unit has been provisioned on Webex Calling?  I have changed the admin password in the utility, log out and I am able to access with the admin account no problem. As soon as I put the provisioning address in and add the device to Webex, the admin login doesn't work anymore on the utility. The "cisco" user still works, but doesn't allow any admin functions. Any ideas would be appreciated.

[dirk_haney]

Thanks dtibbe! Seems weird if you need to update the firmware at a future date if there are security fixes or etc. As a network engineer it is a little frustrating that you can't get into some of your own devices!

[dtibbe]

The Webex Calling platform will push firmware upgrades to the devices by its own. So you even do not need to care about that stuff. Same for all other (Cisco) devices.

[dirk_haney]

Ah, ok. Thanks again for your help.

[dtibbe · Accepted solution]

That is by design as it is for MPPs as well. AFAIK, TAC is able to provide a custom password during troubleshooting, but otherwise you should not access the admin panel. So it is ensured that you cannot misconfigure something and ensure Calling is running smoothly.