Webex Calling

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“WebexOne

 

“Webex

 

Forum Posts

Our organization is exploring migrating from our CUCM cluster to Webex Calling. I have a trial Webex Control Hub to tinker with. I have found the Migration Tool and How-To docs for Users and Phones but I can't seem to find any documents on adding ana...

RL5901 by Level 1
  • 1351 Views
  • 2 replies
  • 0 Helpful votes

Hello in Webex Calling I do not see an obvious way for a user to share one common greeting to use for voicemail on both a "forward when busy" and "forward no answer" it would seem as though the user must personalize both greetings separately even if ...

Hi, Are Shared Lines and Line Monitoring supported with the Webex App?  Documentation for Shared Lines refers only to desk phones. Line Monitoring doesn't explicitly do so, but gives no indication of where a monitored line would appear on the app. I ...

TONY SMITH by Spotlight
  • 1571 Views
  • 7 replies
  • 5 Helpful votes

As an organization using the Contact Center Desktop to handle call center, it is very disappointing in terms of reliability. Within the same month, there are multiple of the same issue effecting users from login to Webex CC Desktop (cisco.com).  Majo...

csatf by Level 1
  • 535 Views
  • 0 replies
  • 6 Helpful votes

We are new to Webex calling. I have setup call park groups and call park extensions. However, the "park" option it not showing up under the "more" function on the desktop Webex app. I have verified we have the latest software and and far as my resear...

When one of my agents is making an outbound call, she will continue to get inbound calls from the queue.  Is there a way for her not to get any inbound calls from the queue while making an outbound phone call? Does she need to alter her availability ...

smarrow by Level 1
  • 379 Views
  • 2 replies
  • 5 Helpful votes