Audio codes Mp1288 registration problem with webex calling

[Yenosh]

I have an AudioCodes MP1288 device connected to Webex Calling. I noticed that its ports were showing as unregistered. To troubleshoot, I verified that I could ping the MP1288 from user machine and access its web GUI. However, the admin credentials were not working, and user could only access the device with read-only credntials. Additionally, the device was not reachable from other VLANs.

After moving the device to a different switch port, all ports on the MP1288 registered successfully. At this point, I was also able to log in using the same admin credentials that previously failed but at this time read-only crdentials are failed to loin. The unclear part is why those admin credentials did not work earlier. and read only crednatils are not working? Can anyone help me with this puzzle

[Nithin Eluvathingal]

I echo @Roger Kallberg , this is a question for AudioCodes Support Forum and not Cisco.

[Roger Kallberg]

Maybe this question is better suited to ask in a Audiocodes forum?

[Yenosh]

I had the same thought, but I couldn’t find any dedicated forum for AudioCodes like Cisco’s, except Reddit. So, I decided to post here and on Reddit.