Can't answer on android

[dblevins]

I am using webex Teams on Android for calling. If the phone is inactive when a call comes in.

Most times it rings but not always

When you answer it a message appears :Calling" with the Cheerio spinning for about 10 seconds which seems like an eternity.

Battery is not optimized and all notifications are turned on

[dtibbe]

Did you have whitelisted the app for background activities? Otherwise, the Android OS may disable them, notifications will not be sent to the screen etc.

[heidimackintosh]

Thank you.

[heidimackintosh]

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I have this problem too. Checked status on my android Webex app, checked app notifications on my device. Calls ring to my MacOS app, but not to my cell phone.