Our customer uses Amazon Connect, which gives them the ability to record their outbound calling,With the mandated shift to webex they lost the ability.Can they still use Amazon Connect with Webex calling with some integration
Forum Posts
Hi Before version 46.6.1.35236 users could copy the phone number of an incoming call. With this latest version I can't see anyway to copy the incoming or connected call phone number. Once a call is ended it appears in the call log and I can copy the ...
Hi All!Is there a way to bulk allow users to download their own call recordings and transcripts? We're using the built-in webex recorder. This is the setting I'm talking about:Ideally, I'd be able to use my calling template to set this, but I can't s...
Resolved! Webex Calling - Sync Groups from Entra
Hi, Is Webex calling able to sync groups from Entra? I have groups added to the Enterprise App, and the users are syncing fine. However; the groups are not showing up in on the "Group" page. I'm trying to use my Entra groups to sync to Webex Calling ...
Hello, We are looking at a way to Automatically reclaim Webex Calling professional licenses from control hub immediately following the user’s last working day. Because revoking the license free up the user’s assigned PSTN number, the automation will ...
Hello,We currently have Webex Calling with 400 users synced via Cisco Directory Connector, and we would like to migrate these users to Entra ID (Azure AD) sync.However, we want to split the users into two groups:- 300 users will remain in the current...
We have a customer who asked if there is an option that allows users to dial a code directly from a physical phone. This list of codes could then be imported into Control Hub so that all users can have access to them from their physical phones (IP ph...
We switched from CUCM and now utilizing Webex calling. We have an issue with audio delays. When calling another person internally at the same site many times there may be a very short delay between answering the phone and being able to hear each othe...
Hi,Which model of phones that work as a WebEx workspace have a button to enable recording?
The team would like calls to ring on their laptop speakers, and then once they answer, the audio should automatically switch to their headset. This setup is something they've always had in the past, and it's important to them because they don't want ...
Resolved! Webex Calling - Automatic Callback ?
Hi, I have a customer who is testing some PBX features and wants to know if it is possible to implement automatic callback with Webex Calling. As I read, it is not supported and there is a more limited alternative using call queues (queues), but call...
Hello, I have a question whether there is any way how to add an audible notification/chime when a call or meeting ends? Some of our customers' agents work with multiple tabs, windows and tools during conversations with their customers. Sometimes, the...
We have recently migrated out CUCM voice estate to Webex. All DDI numbers have been ported over to the Webex service. All users set up with Cisco 8861 & 78xx series phones. We have experienced issues where phones may be connected on the same LAN with...
Hello team,just wondering if anyone can shed some light with the weird issues we have been facing ever since webex calling introduced. new webex callling deployment with local gateway. there are 3 Fortigate firewalls before this local gateway gets t...
webex call for meeting , but the internet connection was interrupted during a meeting. Afterwards, they had no internet problems, but WebEx started displaying the attached screen. They tried rebooting, but the screen is still appearing, and the foll...