I need to produce a report that contains the following and I am open to suggestions.User Name or Extension NumberSet for a date rangeCall Direction - Incoming or OutgoingCall Type - Internal or ExternalCall DurationI have tried the canned Calling Det...
We switched from CUCM and now utilizing Webex calling. We have an issue with audio delays. When calling another person internally at the same site many times there may be a very short delay between answering the phone and being able to hear each othe...
Hello.I'm doing statistics on call queues.I can see the call abandonment rate.A user asks me if it's possible to see the average wait time before abandonment.We do have the overall average wait time for calls in the queue, but I don't see any indicat...
Hi, I configured 130+ devices (9800 series) on control hub with MAC addresses, i would like to plug the phone and automatically upgrade and register on control hub using MAC address. I have tried the cloud upgrader using DHCP option 160 , but when ph...
We are attempting integration of WEBEX Calling with our 3rd party Hoteling application. The 3rd party is having issues with a few items and we could use Cisco's help to create and develop some new API's to allow for turning on/off MWI lights on our C...
Most of our WebEx users in the company are forwarding calls to other colleagues. If I call a colleague and their calls are being forwarded, I would like to see this in advance.Is there an icon planned to indicate this for internal use only?
We recently migrated from on-prem CUCM/Finesse to Webex Calling/Contact Center.We don't have CallTower set up yet, so we are still using the old voice gateway that we used with CUCM. We have a segment of users who show very high jitter on the leg of ...
Hi, One thing I like about Virtual Line is you can see which user/device you assigned the virtual line to (under Device tab). With WxC professional license issued to both user and workspace, I can easier add their numbers as 2nd line to ...
Hello, I have a Grandstream DP750 SIP phone which I would like to use with my Webex Calling account. Is this possible?Webex Dashboard only presents me with an activation code and no further details so I guess the answer is probably "no" but it won't ...
Dear All, We are looking for a option to schedule outgoing PSTN calls to block outgoing calls after office hours. Is this option is available in webex ?
Hello everyone,We are working on a project where we want to integrate Jitsi and Webex through SIP so that participants can join Webex meetings directly from the Jitsi side, with both video and audio fully supported.From what I understand, this requir...
We have identified an issue where the configuration for Registration-based trunks on the LGW is inadvertently triggering registration attempts based on number patterns in POTS dial-peers. This is causing trunk status flapping on the WxC side and impa...
Hello Community, I need some assistance. I am implementing a Local Gateway (LGW) for Webex Calling. At the moment, I only have one tenant (9998) working properly. However, I am experiencing issues only with inbound calls. When I try to receive call...
Hi,"Calling" here relates to calling tab in teams.webex.com aka web.webex.comHow can it not be a bug if, for a 3-way call, I have to invite in a particular order?Steps to reproduce:Login to web.webex.comOn the LHS select the "Calling" tabCall Mrs Cus...
Hello everyone - we have a use case/workflow where our Central Security Operations Center has to conference in 911 dispatch onto an on-going call.The dispatcher presses the Conference Key to initiate the conference, they dial 911 and the phone enters...
