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Cisco Webex external calls only ring in headset

Matt Poulter
Level 1
Level 1

I use Cisco Webex for phone services and when I receive a call from an external phone number it only rings in my headset and not my laptop but Internal calls it rings on both headset and laptop.  The ringer and Alert option is set to ring on all devices?  Has anyone ever ran into this issue and how to fix?

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