we Just activated a trial for Webex Calling on a customer, she has 2 callin queue at the moment and now I'm trying to replicate them on CH. All the other settings on the queue are good, but I can't replicate the fact that before 08:00 AM and after 06:00 PM the queue is closed and a message audio says to the caller that the offices are closed. How can I set something like that? Possibly without recurring to AA because i saw that is not possible to automatically redirect the caller to a queue.
Call Queues do not support business/after-hours/holiday greetings. There's an option to enable Call Forwarding on the queues which allows you to selectively forward the calls to an AA. Now that AA will have its own schedule which plays the greeting (in this case non-business hours) accordingly.
Note - If you were referring to the above setting by saying "Possibly without recurring to AA", then that's the only option available for now.
Thank you! So where we have to set the call forwarding? On the users that are part of the queue? The goal will be to not change what the caller will hear, so we will try to avoid the situation where the caller must to digit a number on the phone for talking to an operator...thatk You!
Q: Can we share these suctom Dashboards?
A: Not possible in the current Beta version but based on feedback that is a likely addition in the future.
Q: this version of dashboards is already available?
A: These new features will be going to Beta in t...
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