dial plan in webex calling

[rmanakadav]

Hi All,

checking if there is a way to achieve below scenario from webex control hub

1. Agent call customer  number with a prefix eg: 8764<customer number>

2. call will route to a specific destination while dialling above format

3. before routing need to strip off the prefix 8764 

can some one help me in this above configuration from webex control hub

[Vaijanath Sonvane]

Hi @rmanakadav,

You can achieve this by using Translation Patterns. The configuration can be done in control hub under Calling >> Call Routing >> Translation Pattern.