Hi, We very much at the pilot stage at the moment, using a local gateway and our on-premise CUCM to route certain DDIs to Webex. However we will be moving to some cloud PSTN connection at some stage, and want to make sure I understand the process bef...
Forum Posts
In WebEx Calling - Is there any way to set up an after-hours mailbox that will call out to a technician's cell phone after a customer leaves a message? And if so can you cascade so if the technician does not answer it will try and call another number...
Does anone know why a chat automatically moves the contact to the top of the list, but a call does not? I´m managing myself a bit over the "top 20" list in WebEx to refresh myself what I´ve communicated - That works well for chats, but not for calls ...
Hi, We'd like to be able to enable voicemail notification by text message. However it's not really clear how to configure this. It asks for two things, then mobile number which is straightforward enough you'd think, but in fact any number entered c...
Hi there, Firstly, apologies if this issue has been brought up before..... I have a user who's been having problems with Webex, so I cleared the Webex cache (%userprofile%\appdata\local\ciscospark). After signing back into Webex, the user is asked t...
My customer has a seasonal employee that works only 6 months a year. They have a Named User contract that will be provisioned soon. If they delete the employee so that there is a free license, will they still get charged for that user subscription ...
So I set up a test call queue and set the welcome greeting, estimated time to wait, comfort message and MOH. If I call the queue extension internally everything works as expected. If I call the DID/exteranl number I only get the welcome message then ...
This is a lab/pilot setup with a CUBE between on premise CUCM and Webex calling. The gateway is registered and I've put sketchy dial plan into CUCM for just a single DDI at the moment. I'm getting 403 Forbidden back from Webex in response to the se...
hello, I have a problem with the my video, I see myself upside down when my colleagues call me or I call them. But in the same time when I have a meeting by Webex, the video is ok. I do not see an option "rotate" the video. How I can fix this. Thank ...
In the instance of License Webex Calling who is responsible to assist the endcustomer finalize the provisioning? Is it the Partner or Disti ? And what are the steps that need to be taken?
Routinely manage UCM systems but I'm new to Webex Calling. Is there a way to configure the softkey templates, or re-arrange the softkeys in any fashion? I have been digging around and can't seem to find anything. Customer is coming from a CME system ...
Resolved! WebEx Calling Schedules
Can you assign a schedule to a pilot number/virtual extension? If I use an auto Attendant there is a 10 second delay before it times out to the zero option. My goal is to have a DID ring a customer service queue during the day and an Auto Attendant. ...
Hi all, does anyone know if there is an option to initiate call forwarding for all users in a single process without having to do it on a user by user basis. Any help would be appreciated. Cheers
Is there a way to add the name and extension to the email notification from Webex Calling. Currently I only see callers information and this doesn't meet my requirements as I have multiple mailbox's and need to know from what mailbox I am receiving t...
Some of our users are encountering a couple of different popups when attempting join or start a Webex session. They are encountering a Revocation popup Or they are encountering a message that says “We’re having a problem connecting to the Webex Meeti...