Hello, my WebEx Voice is totally down and I am a 24/7 human crisis intervention nonprofit. When my clients cannot reach me by phone and/or my system is down, this constitutes an immediate emergency because the majority of my clients are critically ill. Which, in turn, makes me walk a fine line legally because my nonprofit is HIPPA regulated.
From the first, I thought their engineers did not configure my account correctly. All I want is the Webex voice service; nothing else. I am not allowed legally to do video communications, so that part of it does me no good. Then second, since I am a nonprofit, the nonprofit business sales department was supposed to configure my account as no charge due to being a certified 501c3. And I think that has caused a glitch in the performance of my services.
So will someone, either a Cisco WE employee or community expert please respond to me? I simply cannot just wait all night with no phone service. How long does it take for someone to get back with you? What is your repair time frame?
Last, I wanted to ask all you Webex experts which Cisco VOIP phones, either cordless or desktop will work with WEBEX. My clients must be able to use a physical desk phone. So my question is WHICH model Cisco VOIP phones, newest technology, will work without a hassle along side Webex Voice?