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How can I move a user to another location with their numbers?

Arshamf
Level 1
Level 1

I have a user in the wrong location, how can I move the user to another location including the numbers assigned?

3 Replies 3

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi @Arshamf,

As @dtibbe mentioned, this is a long pending request to easily move users from one location to another along with their telephone number.

But you can follow below process but this process will reset users calling features to default:

1. Remove Webex Calling Professional License from User. This will release phone number from user.

2. Move Phone Number from one location to another

3. Assign Webex Calling Professional License to User. Assign new location and telephone number

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Be aware that removing the Calling license will also purge all Calling settings and stored voicemails. That is the worse thing about this workaround 

dtibbe
VIP
VIP

Currently, it is nor possible. But they are working on this long known request and it should be available very soon (end of this year AFAIK)