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How to port numbers from Cisco PSTN to a different authorized carrier?

bbrixey
Level 1
Level 1

How do you port existing Cisco PSTN numbers over to a different authorized PSTN carrier within Control Hub?

2 Replies 2

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi,

It is not possible to port out numbers within control hub. You need to open a porting request with your new service provider. If new services provider is requesting your account information such as Account Number, Billing Telephone Number then you need to open case with Cisco PSTN team.

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Thank you Vaijanath, I think I need to work this differently. It may be the same answer though.  I know about the port request. Once the port request has been scheduled. Is there a way to move the numbers in control hub from the Cisco PSTN over to the new carrier?
Or am I going to need to recreate the locations (9 in total), with a slight name variance, move the numbers over then assign to the new PSTN?