Inbound call when making outbound call

[smarrow]

When one of my agents is making an outbound call, she will continue to get inbound calls from the queue.  Is there a way for her not to get any inbound calls from the queue while making an outbound phone call? Does she need to alter her availability in WebEx?

[dtibbe]

Well, I cannot tell about WebEx, but for Webex, there is a setting called call waiting (https://help.webex.com/nceevy2/ and https://help.webex.com/wizegz/). I guess the user has enabled it and may receive a second call while being in an active one.

The setting can be disabled via https://settings.webex.com/

[Nithin Eluvathingal]

Not Sure if it helps.

On the Overflow Settings page, determine how overflow calls are handled. Choose one of the following options from the drop-down menu:

• Perform busy treatment—The caller hears a fast-busy tone.

• Play ringing until caller hangs up—The caller hears ringing until they disconnect.

• Transfer to phone number—Enter the number where you want to transfer overflow calls.

https://help.webex.com/en-US/article/nctlep6/Manage-call-queues-in-Control-Hub

2.12.0.0