Integration Webex Calling with Genesys CC

[romy kurniawan]

Hi Everyone,

Currently my customer have Genesys Contact Center which integrated to CUCM. The CUCM will be replaced by Webex Calling.

Is it possible to integrate Webex Calling with Genesys CC ?

Is there a guidance or reference how to do it ?

Thank you

[Jonathan Schulenberg]

I’m not aware of a document specific to Genesys but it’s just a SIP trunk toward Webex Calling from a supported SIP SBC - Cisco or 3rd-party.

Get started with Local Gateway 

If you’re using Genesys’ CCaaS offering (didn’t they kill off the on-prem product?) you could even host that SBC in a public cloud (eg AWS or Azure) to get your DCs entirely out of the picture. Cisco calls this vCUBE.