iPhone not ringing if the application is not open

[irvin.navarro]

If the Webex application is no directly opened, the phone will not ring and will only ping a miss call. Only rings when the application is opened on the home screen.

tried re installing the application but the problem comes back shortly after.

Any fixes?

Thanks!

[ken-patel]

Did you find any solution?

I am having the same problem now 

[Damonhedwards]

Cucm version needs to be above a certain level. Sorry I don’t have the info infront of me. 

[EdmondsM12]

Hi Irvin, 

Does your organization have Apple Push Notifications setup correctly.  

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html

[dtibbe]

APN setup is just required when using UCM.

As we're in the Webex Calling forum, I think @irvin.navarro is referring to Webex Calling (Cloud Calling), right? In that case, no APN setup is required..

[irvin.navarro]

Hi @dtibbe ,

you are correct.

thanks,

Irvin

[StaceyPurdy]

Have you checked to make sure the "Background app refresh" setting is enabled? iPhone Settings - Webex - toggle the setting on.

[irvin.navarro]

Hi,

Yes background app refresh is enabled.

[Damonhedwards]

Did you find a fix?

[irvin.navarro]

Hi,

Unfortunately not yet. Webex did put out new version of the application but that didn't solve the issue.