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Mic not working with webex desktop

yasdaz
Level 1
Level 1

Hi, I have had not problem phoning clients through webex and being heard.  All of a sudden a couple of days ago, clients could not hear me.  My mic on my dell xps 13 laptop works, works with zoom.  And it was working with webex without a problem until the middle of a call, it just stopped working with webex.  I checked the microphone and it works on the laptop.  I checked in webex audio section and it sometimes has a lot of lines lit up but more often only has a couple of lines lit up.  The test never records my voice.  I am growing desperate.  I have been on hold for hours waiting for tech support, sigh....  Thanks, Yasmine

ps. reinstalled webex but made no difference, reinstalled audio driver, made no difference

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