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migration error

sweeneyjoe
Level 1
Level 1

does anyone know how to resolve this error,  trying to migrate a 7821 phone from cucm to cloud...

.this is the error that appears in the control hub

sweeneyjoe_0-1661277369103.png

POST failed: HTTP/1.1 502 Bad Gateway (url = https://csdm-a.wbx2.com/csdm/api/v1/organization/87a88730-ec2b-4561-9055-f78cda72ba7b/devices/create: request/response TrackingId = ATLAS_6c801d1b-8c08-4d18-9adb-19894b9ff246_12_2: error = 'Unable to reach upstream service.')

1 Reply 1

I had this same issue today. I ended up able to get around it by adding a "DUMMY" extension in the csv file used for creating the migration license and adding the device.