Please help me with registering Enterp to MPP phone to Webex calling.

[Ren Gonz]

I had 2 enterprise phone migrated to MPP. After it was successfully converted to MPP i was trying to manually add it to Webex calling. When i checked it there was no prompt requesting for the activation code.  I tried again using a different Model but same thing happened. Could any one help me register the migrated MPP phones. 

Ent firmware - 14.2

MPP firmware -11.7

Thank you

[John Steele]

Did you run the migration task in Control Hub?  Run the migration task with license only option, add the phone via MAC address, then do a factory reset on the phone.  If you get a message that says to provide the migration license just do a factory reset again or enter "#000" as the code.

[Jonathan Schulenberg]

If you use the license only option in the migration wizard you must then add the device manually before the phone boots and attempts to connect. The phone will require a factory reset otherwise. For this reason it is recommended to use the other option that issues the migration license and adds the device to your org in a single step.