Hi, The Locations feature in Calling seems to impose some puzzling restrictions for certain features. For example Call Queues are linked to locations so only users assigned to the same Location as the Call Queue can act as agents for it. This seems t...
How to add contacts to favorites in receptionist console
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So, the control hub allows you to add phones in bulk by MAC address. But once provisioned, how do you SEE the MAC address on a provisioned device in the control hub? I've been digging all through it, and cannot find it. This strikes me as outright...
Hello everyone, This post is a feature request regarding location settings in Webex Calling. It would be very useful to have an option similar to the common site settings available in Webex, which would allow changing settings for all users who are u...
New Cisco phones not working in Webex old firmware? Do I need a special model? I never had this issue in the past where I can add in webex via mac address and after I factory reset it does not get pick up also firmware seems like it is old
Hi All, Just getting ready for a large migration from On-Prem to Webex and I have concern about Pick-Up Groups, Hunt Groups, Translation patterns and Call Parks that are in the on-prem UCM. Is there a way to get these migrated or is it a manual confi...
Hi everybody. We have a ISR 4321 Voice gateway registered in webex calling as a local gateway. I would like to know, if is it possible to configure this device as a local gateway and survivability and this device works as a local gateway and survivab...
Customer has two ranges of numbers from the telco: Range 1: 700-555-XXXX Range 2: 700-666-XXXX They currently have this set up on CUCM so that if someone dials 700-666-1234, it rings at 700-555-1234. Essentiall a translatin pattern from 700666.X...
We have Webex Calling and have setup a voicemail group for a shared voicemail box. Everything seemed to be working well. Greeting is fine, leaving voicemails was working, but then the group complained people were calling saying no one was respondin...
Cisco UCM 12.5 - Webex users have a shared extension on 2nd line that is recorded in Calabrio. If someone makes an outgoing call on the shared extension, the next inbound call, after being answered, sometimes keeps ringing on the other profiles. They...
Good afternoon, does anyone know what happened to the Webex Calling desktop app? I would be interested in downloading it but I can't find the download link. Could someone attach the link or file .msi?
Hi All, does anyone know whether cisco webex contact center support video ? ex. cisco webex desk pro is placed in a branch and dial webex IVR via the device. ? BR Hasun
When a telephone extension is busy, is possible to book a callback when it becomes free?Thanks
Hi All, Can you share articles or you can explain so, what a difference about Webex Calling Multi Platform and Webex Calling Dedicated Instance . I need table comparison (pros and cons) Respectfully, SH
