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status is stuck

hpeldeks
Level 1
Level 1

Hi all.
I'm using Webex calling service,but my account status is stuck "On Call". I did not make a call.
I tried log out account, resetting and restarting my phone profile,relogging in.
But it does'nt work.
How shoud I do to solve this problem?

3 Replies 3

Hi, 

I am facing the same issue, is someone find what causing the issue?

Jonathan Schulenberg
Hall of Fame
Hall of Fame

That status is set server-side; there isn’t a lot you can do about it from the client. Have you tried placing a call and then hanging up? If yes, you probably need to open a TAC case - unless someone else chimes in with a clever idea.

Hi Jonathan,sorry for not responding sooner.

This problem has solved. it had seemed to server problem.

Thank you for your replying.