12-23-2021 09:32 AM
The end user tried logging into the voice portal to record a greeting for the auto attendant, however they got locked out. I've reset the portal pin but it doesn't seem to unlock the login. What am I missing with this?
07-12-2023 02:23 PM
we have this same issue....seems like there is some kind of timer that when you reset the pin in CH it will lock back out after x amount of time....its a pain in the ass
12-31-2021 01:52 AM
Pls check those 2 urls if you made all steps correctly:
https://callinghelp.webex.com/voice-portal-feature-video-for-administrators/
01-03-2022 09:17 AM
Yes, all settings have been configured, but it still just says locked out, even after I reset the pin
04-26-2023 12:07 PM
Did you ever get a resolution for this ?
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