Voice Portal admin

[Tommy2143]

The end user tried logging into the voice portal to record a greeting for the auto attendant, however they got locked out. I've reset the portal pin but it doesn't seem to unlock the login. What am I missing with this?

[bstudebaker]

we have this same issue....seems like there is some kind of timer that when you reset the pin in CH it will lock back out after x amount of time....its a pain in the ass

[Jarek Bosacki]

Pls check those 2 urls if you made all steps correctly:

https://help.webex.com/en-US/article/nojp8ej/Configure-Voice-Portals-for-Cisco-Webex-Calling-in-Control-Hub

https://callinghelp.webex.com/voice-portal-feature-video-for-administrators/

[Tommy2143]

Yes, all settings have been configured, but it still just says locked out, even after I reset the pin

[johns295]

Did you ever get a resolution for this ?