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Voice Portal admin

Tommy2143
Level 1
Level 1

The end user tried logging into the voice portal to record a greeting for the auto attendant, however they got locked out. I've reset the portal pin but it doesn't seem to unlock the login. What am I missing with this?

4 Replies 4

bstudebaker
Level 1
Level 1

we have this same issue....seems like there is some kind of timer that when you reset the pin in CH it will lock back out after x amount of time....its a pain in the ass

 

Yes, all settings have been configured, but it still just says locked out, even after I reset the pin

Did you ever get a resolution for this ?