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Webex Calling Contact

PATRICK HARRIS
Level 4
Level 4

Migrating to Webex Calling. Have an issue in the Webex App with the Contact Details showing an email address as a phone number (see attached screenshot).

How do I remove the email address as a phone option from the contact detail? We are syncing our AD with the Cisco Directory connector. Any input would be appreciated.

3 Replies 3

Vaijanath Sonvane
VIP Alumni
VIP Alumni

Hi Patrick,

It looks like, one of the telephone field for user in AD is configured with email address. Take a look at those fields in AD.

2185.hsg-7-17-13-01.pngAD-Users-Computers-change-phone-number-2.png

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

dtibbe
VIP
VIP

Looks like you've forgotten to attach the screenshot?

Is the phone number also from the AD? If so, have you checked if that one is getting accidentally mapped to a wrong field or so?

See attached screenshot.