Webex Calling Outgoing getting cancel (VGW)

orelcohen4726 · ‎10-23-2022

Hi, I configure VGW to make calls with Webex to CUCM

I configure him to work with Webex.

I succeeded in making a call from CUCM to Webex but I get cancel when I call from Webex to CUCM.

Joe_Tseng1 · ‎12-05-2022

I have encountered the same situation, I can send the call from CUCM to Webex Calling, but the call from Webex Calling to CUCM fails

002438: Dec  6 06:33:56.353: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:3001@172.17.23.167:5061;transport=tls;dtg=tp11159_lgu SIP/2.0
Via:SIP/2.0/TLS 23.89.154.78:8934;branch=z9hG4bKBroadworksSSE.-118.163.18.92V62608-0-100-386882012-1670308436172-
From:"Charles Holland"<sip:2001@23.89.154.78;user=phone>;tag=386882012-1670308436172-
To:<sip:3001@40462196.cisco-bcld.com;user=phone>
Call-ID:SSE063356172061222-1897032579@23.89.154.78
CSeq:100 INVITE
Contact:<sip:23.89.154.78:8934;transport=tls>
P-Asserted-Identity:"Charles Holland"<sip:+886226271066@10.71.100.214;user=phone>
Privacy:none
Supported:100rel
Allow:ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Recv-Info:x-broadworks-client-session-info
X-BroadWorks-Correlation-Info:5ee3553b-9654-45f9-b43d-d99015dff0eb
Accept:application/dtmf-relay,application/media_control+xml,application/sdp,multipart/mixed
Max-Forwards:69
Session-ID:8da617400120500080005460d4842926;remote=00000000000000000000000000000000
Content-Type:application/sdp
Content-Length:934

v=0
o=BroadWorks 20206095 1670308436167 IN IP4 23.89.154.88
s=-
c=IN IP4 23.89.154.88
t=0 0
m=audio 29116 RTP/SAVP 99 9 8 0 18 102 101
a=sendrecv
a=rtpmap:99 opus/48000/2
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:102 iLBC/8000
a=fmtp:102 mode=30
a=rtpmap:101 telephone-event/8000
a=ice-ufrag:Ytf6
a=ice-pwd:PJE5EnUAAiyE7LJJRKdyGLumDWHfxiWj
a=candidate:1 1 UDP 2113935615 198.18.1.36 8510 typ host
a=candidate:1 2 UDP 2113935614 198.18.1.36 8511 typ host
a=candidate:3 1 UDP 1677727999 128.107.93.130 3345 typ srflx raddr 198.18.1.36 rport 8510
a=candidate:3 2 UDP 1677727998 128.107.93.130 5748 typ srflx raddr 198.18.1.36 rport 8511
a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
a=candidate:mse 1 UDP 16777215 23.89.154.88 29116 typ relay
a=candidate:mse 2 UDP 16777214 23.89.154.88 29117 typ relay

002439: Dec  6 06:33:58.749: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:172.17.23.167:5061;transport=tls SIP/2.0
Via:SIP/2.0/TLS 23.89.154.65:8934;branch=z9hG4bKBroadworksSSE.-118.163.18.92V39632-0-100-220333616-1670308438571-
From:<sip:23.89.154.65>;tag=220333616-1670308438571-
To:<sip:172.17.23.167>
Call-ID:SSE063358571061222453963829@23.89.154.65
CSeq:100 OPTIONS
Max-Forwards:0
Content-Length:0


002440: Dec  6 06:33:59.020: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:172.17.23.167:5061;transport=tls SIP/2.0
Via:SIP/2.0/TLS 23.89.154.78:8934;branch=z9hG4bKBroadworksSSE.-118.163.18.92V62608-0-100-1955437222-1670308438840-
From:<sip:23.89.154.78>;tag=1955437222-1670308438840-
To:<sip:172.17.23.167>
Call-ID:SSE063358840061222-1357448320@23.89.154.78
CSeq:100 OPTIONS
Max-Forwards:0
Content-Length:0


002441: Dec  6 06:34:01.354: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
CANCEL sip:3001@172.17.23.167:5061;transport=tls;dtg=tp11159_lgu SIP/2.0
Via:SIP/2.0/TLS 23.89.154.78:8934;branch=z9hG4bKBroadworksSSE.-118.163.18.92V62608-0-100-386882012-1670308436172-
From:"Charles Holland"<sip:2001@23.89.154.78;user=phone>;tag=386882012-1670308436172-
To:<sip:3001@40462196.cisco-bcld.com;user=phone>
Call-ID:SSE063356172061222-1897032579@23.89.154.78
CSeq:100 CANCEL
Session-ID:8da617400120500080005460d4842926;remote=00000000000000000000000000000000
Max-Forwards:10
Content-Length:0

Joe_Tseng1 · ‎12-07-2022

I checked the trust list and found that the trust list ip mask on the Cisco configuration file was wrong. As a result, outgoing calls from Webex Calling are rejected. It works after the correction.And the configuration is from Webex Calling Lab v4, you can pay attention later.

dtibbe · ‎10-23-2022

There is a good guide on how to configure the LGW also with an onprem CUCM and a shared SIP PSTN via that gateway: https://help.webex.com/jr1i3r/

Have you followed those steps? Have you checked the ccsip debug output of the LGW when making such a call?

orelcohen4726 · ‎10-23-2022

Hi , I follow the steps in the manual.
I do not have the debug ccsip debug but i have the call detail from Webex.
I add also sh run