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Webex virtual line

BigK
Level 1
Level 1

Hello Expert

in the current environment CUCM. I have three remote users who do not have devices assigned to them. There is a single CTI number shared among the three users. Each week, one user accesses the Cisco Unified Communications Self Care Portal to forward the CTI route number to a selected cell phone number.

My question is: How can these users achieve the same functionality in a Webex environment without having devices assigned to them? Additionally, how can I configure this feature in the admin hub to enable this capability? Virtual line forwarding.png

 

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

One option is to use the new Operating Mode feature on an Auto Attendant or Call Queue with each potential forward destination configured as a mode. Users assigned mode management access over that AA can switch modes (forward destinations) from their IP Phone or the user.Webex.com portal > Settings > Calling > Features.