11-09-2023 10:48 AM
Can a CS-KIT-S still be registered to the webex cloud? We have a mix of newer CS-KIT-MINI and they register fine. When I try to activate the older spark unit it cannot reach the registration server
11-10-2023 02:50 AM
It needs to be on at least 9.15 to have the new CA certs needed to register. Update via the local web interface of xAPI and then give it another go.
11-13-2023 07:06 AM
11-13-2023 12:18 PM
As Jonathan mentioned, your software version is (way) too old, you need 9.15 and you're running 9.2, that's 5 1/2 years old. If you have a support contract on the device you should be able to download the software you need.
11-13-2023 12:51 PM
11-09-2023 11:09 AM
article below shows the devices that can be onboarded to Control Hub
https://help.webex.com/en-us/article/n3hi0z8/Activate-a-Board,-Desk,-or-Room-series-device
Which version is your device running? It is possible that the SW you are running is not prepared for that registration, your can check at software.cisco.com for the latest sw available for your devices
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