Cisco Webex automatic configuration change

[yarinez]

I Have an issue with a user in Webex that has call forward unanswered and every month the configuration is back to "No Call Forwarding" which frustrated the customer.

Is there a timeout for such features that reverts back to default ? maybe some changes Cisco make in the system can cause some features to rollback to default ?

[Mohamed H. Abdelmotaleb]

@yarinez  could you illustrate more ? do you use Webex calling or Calling in CM (Phone service) ? does the user have associated physical phone to the same number ?

[yarinez]

Its in Webex Calling and the user have Cisco 8851 associated to them, the configuration is done remotely through the Control Hub to their User "Forward calls when unanswered" to an internal device.

[Jonathan Schulenberg]

It would be useful to clarify what “every month” is: the first of each month, every 30 days, etc. I’m not aware of a documented limit here though; I’d open a TAC case once you can clarify the cadence.

[yarinez]

They customer is unclear about this, they said it happens every month (don't know the exact days) because its not that easy to notice this change has happened, is there a way for a User/Admin to look at configuration logs ? or only done by cisco tac ?