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Codecs have no audio in meetings

Dan Pride
Level 1
Level 1

Over the past 2 hours, we have noticed that our webex calling registered codecs (variety of models) in different locations across the world are not negotiating an audio codec when joining a meeting. The Audio codec on the call information says "Not Available." Webex  Apps have no audio issues, only codecs. TAC is reviewing logs right now. Anybody else seeing this?PXL_20220519_172450803.MP.jpg

1 Accepted Solution

Dan Pride
Level 1
Level 1

This was fixed by removing a filter that was listed under the experimental capset configuration on the codec. 

No idea where this config came from, TAC better have some good audit logs because we didn't set it.

 

 It looks like this "G.729AB;G.729;G.729A;AAC-LD;H.261;H.263;H.263PP;H.265;Opus;" so it filtered all forms of audio from the calls. 

 

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1 Reply 1

Dan Pride
Level 1
Level 1

This was fixed by removing a filter that was listed under the experimental capset configuration on the codec. 

No idea where this config came from, TAC better have some good audit logs because we didn't set it.

 

 It looks like this "G.729AB;G.729;G.729A;AAC-LD;H.261;H.263;H.263PP;H.265;Opus;" so it filtered all forms of audio from the calls. 

 

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