09-01-2024 04:25 AM - edited 09-01-2024 04:26 AM
I mistakenly registered Codec pro with MS Teams experience.
How can I convert it to Cisco Room Experience? I have to do it with the devices, as unable to access central management interfaces. Attached image shows where I pick wrong option. Factory reset doesn't help it seems.
09-02-2024 09:22 PM
A factory reset is the only way to switch it back. You can do this via the factory reset button on the back of the Codec Pro
Press and hold the button with a paperclip (or similar pointy object) until the screen turns black (this can take upwards of 10 seconds), then release the button. The device should then perform the factory reset process and restart to the original welcome screen.
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09-01-2024 05:25 AM
Factory reset is the only option; that was a MS requirement. The procedure is described in the admin guide on page 169-170.
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