Mic not working (others can't hear) only within Webex app

[ahmad.sabary]

Is there a reset to default audio setting in Webex Pro 4.1.9?

The mic and head phone works fine on other apps, can hear others, but others can't hear me. Have tried 3 different headphones, using Windows 10.

Under Settings > Audio > Microphone > "input lever" not picking audio at all, test with no results, nether with "Use system settings" or Panasonic wired headphone working. What could be the reason?

[yasdaz]

Hi, thanks, I will check in window's audio settings, shrug.  But nothing changed, I just was all of a sudden not heard.  I will check the settings and get back to the thread. 

[paul.dutcher]

It is possible that one of the other apps has grabbed exclusive access to the audio device. Which would not allow other applications to use the audio device when another app has exclusive access set.

Have a look at the link below.

https://help.audible.com.au/s/article/how-do-i-turn-off-exclusive-mode-for-a-windows-audio-playback-device

I would suggest closing out any other apps to see if the issue us still present when the Webex App is the only application attempting to use your audio device.