We are teaching college courses from one campus to another using Cisco Webex Room Kit Pro endpoints. We have been doing this for quite some time. In the middle of last semester we suddenly had audio issues occur for some endpoints at random times and we are now seeing an uptick in the issues this semester.
This is how we connect: We have the Join Webex button on the Touch 10 or Room Navigator and the students and instructors in the various classrooms tap Join Webex and then enter the meeting number and tap Join. The instructor, being the host, enters their host key.
The issue: Once all of the locations are connected there will be random times where one or two endpoints will have no audio. Our technicians will check connections, we will look at diagnostics in the web interface (sometimes we will see Audio Delay and sometimes not), we will also sometimes disconnect from the Webex meeting and then reconnect and the issue remains. The only way that we can resolve the issue is to restart the Room Kit Pro. After a restart and reconnect to the Webex meeting the issue is resolved.
Our problem is that we obviously cannot have these issues continue as it interrupts student learning and upsets the instructors. We have opened a TAC case on this and really are not getting anywhere.
Any suggestions are greatly appreciated!
