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room kit pro

siddhesh gujar
Level 1
Level 1

hello everyone ,we are using room kit pro and we are facing below issue, does anybody already face the same issue before just let me know urgently .

siddheshgujar_0-1682516741796.png

 

 

1 Accepted Solution

TheTechCatalyst
Level 1
Level 1

This is likely a firewall issue.  I would review this document in detail:  https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services

Also, if you go to Device Settings > Issues and Diagnostics > Webex Connection Details it will show you the specific services that are not connecting which should shorten your search for the issue. 

Hope that helps!

View solution in original post

1 Reply 1

TheTechCatalyst
Level 1
Level 1

This is likely a firewall issue.  I would review this document in detail:  https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services

Also, if you go to Device Settings > Issues and Diagnostics > Webex Connection Details it will show you the specific services that are not connecting which should shorten your search for the issue. 

Hope that helps!

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