room kit pro

[siddhesh gujar]

hello everyone ,we are using room kit pro and we are facing below issue, does anybody already face the same issue before just let me know urgently .

[TheTechCatalyst · Accepted solution]

This is likely a firewall issue.  I would review this document in detail:  https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services

Also, if you go to Device Settings > Issues and Diagnostics > Webex Connection Details it will show you the specific services that are not connecting which should shorten your search for the issue. 

Hope that helps!