cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
638
Views
0
Helpful
2
Replies

Call History for whole org

Raffaele Lagana
Cisco Employee
Cisco Employee

Hi, as an admin can I get information of call history of all users in my org? I can see /v1/telephony/calls/history only provides my history

1 Accepted Solution

Raffaele Lagana
Cisco Employee
Cisco Employee

The /list-call-history API will only allow the authenticated user to fetch their own call history, even when an admin user authenticates. There is no API currently to collect the call history org wide.

View solution in original post

2 Replies 2

vbj1995
Level 1
Level 1

Is this in pipeline. Will the API be released anytime soon. From the contact center API. I could get the call history details but not the Webex to Webex calling history. If this API is exposed, it would be of great help.

Raffaele Lagana
Cisco Employee
Cisco Employee

The /list-call-history API will only allow the authenticated user to fetch their own call history, even when an admin user authenticates. There is no API currently to collect the call history org wide.