We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi,According to the WxCC API document, you must supply a ciUserId as part of the request and Existence of a CI user is a prerequisite to create a new WxCC user. https://developer.webex-cx.com/documentation/users/v1/create-usersHow do I obtain the the...
I have configured the GraphQL Search API with the PowerBI sample application referenced here on the Cisco DevNet GitHub repo: https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/reporting-samples/graphql-powerbi-sample I've been...
Hello,I am writing a web application integration with Cisco Webex Contact Center which uses a web socket to receive an event message when an incoming call is detected for the logged-in user, and displays the incoming call information on the screen. ...
Hi Team,We couldn't be able to access the file path url of Capture API of Webex contact center. So could you please help us on this and guide us if we missed anything on configuration part in order to access the file path of recordings. Output respon...
Hi,I have create webbooks using an admin user who has org level admin privileges.Goal of our project is to to receive webbooks call to an external API when any meeting and webinar ends. These webinars and meetings will be created by different users a...
I am having trouble retrieving the breakout sessions for a meeting using the built-in use-the-API functions: https://developer.webex.com/docs/api/v1/meetings/list-meeting-breakout-sessions Steps to reproduceStart a meeting in a SpaceOpen an embedded ...
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Hi, I'm trying to setup google sheets API and wanted to add google as a custom connector. The issue I'm having is that google use grant type Authorize code and wxcc only allows oauth with client login or password. I'm trying to do datadip in the flow...
Hi, I have api calls going to get attachment action details. Most of these go through fine but some come back as 404 Unable to get attachment action. I'm struggling to find why, I'm confident the data is being submitted by users. Any help appreciated...
As a developer, I would like to be able to retrieve the text status from the Get My Own Details API so that I can display that status in a third-party app.The API does return a status field, but that is actually a user's availability. Well, kind of.....
Hello.I've put together an embedded app and am trying to access the user id. When I attempt getUser I receive an error 6 - NOT_SUPPORTED. From the documentation, I can't see why that might be. I'm running this in the development console belonging to ...
Hello,I currently have around 8 locations specified within my customer; when I make a request to get the locations (https://developer.webex.com/docs/api/v1/locations/list-locations), whilst setting a max, I get an expected response back containing a ...
I need to the Agent ID for a 3rd party post call survey. I collect the values for AgentAnswered.AgentID or AgentDisconnected.AgentID in an event flow (which both match). If I try to match this Agent ID to a configured agent, the values are differen...
Hi,I'm developing an integration for WebexCC. I created an application using https://developer.webex-cx.com/my-apps/create and checked all the available scopes.I successfully managed to obtain an access token, however I can not find a way to obtain ...
Hello,I'm trying to track down information of overall customer experience. When customer calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up. so details like customer number, how many times that particular customers calle...
