We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
As a developer, I would like to be able to retrieve the text status from the Get My Own Details API so that I can display that status in a third-party app.The API does return a status field, but that is actually a user's availability. Well, kind of.....
Hello.I've put together an embedded app and am trying to access the user id. When I attempt getUser I receive an error 6 - NOT_SUPPORTED. From the documentation, I can't see why that might be. I'm running this in the development console belonging to ...
Hello,I currently have around 8 locations specified within my customer; when I make a request to get the locations (https://developer.webex.com/docs/api/v1/locations/list-locations), whilst setting a max, I get an expected response back containing a ...
I need to the Agent ID for a 3rd party post call survey. I collect the values for AgentAnswered.AgentID or AgentDisconnected.AgentID in an event flow (which both match). If I try to match this Agent ID to a configured agent, the values are differen...
Hi,I'm developing an integration for WebexCC. I created an application using https://developer.webex-cx.com/my-apps/create and checked all the available scopes.I successfully managed to obtain an access token, however I can not find a way to obtain ...
Hello,I'm trying to track down information of overall customer experience. When customer calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up. so details like customer number, how many times that particular customers calle...
My customer is developing some reports and dashboards for their Webex CC deployment. I walked them through the CC API docs on developer.w.c, and IT department is preparing to set up the devs with admin access in Control Hub per the API docs to start ...
Greetings, Webex Developers! As usual, we have some new stories, updates, and other tidbits in this month's newsletter to keep you up to date. So, let’s get right to it and catch up on all the current events. Live Webinar: Webex Contact Center APIs T...
We are trying to use widgets to embed a WebEx Teams space in our internal intranet. This works great with most spaces. However a particular space has a bot that uses an Adaptive Card to respond to users. First the bot responds with a placeholder resp...
Dear, I would like to send some messages with 10-30mins intervals by myself Webex account, but the personal access token has a limited duration is 12 hours, so I must copy the personal access token manually every 12 hours, could you help to tell me...
Hello, i have a the question: We use a webex integration in one of our applications, to authenticate users. When we do that we store that token (and the refresh token) in the database. Every 10 to 14 days before the token expires we use the refresh t...
Hello Team, I am trying to add a user using the below webex API to a webex space and getting the below error. Error 404 not found{ "message": "The requested resource could not be found.", "errors": [ { "description": "The requested resource could not...
Hi Team, I am currently working on the Webex BOT to get an output based on the user input. I had used following format of the code to achieve some of my tasks: class TestClass(Command def __init__(self super().__init__( command_keyword="nonreach", h...
Hi is the Webex Calling Call Control API is providing events (via webhook subscription) in real-time or near real-time? If near real-time, what is the SLA? seconds? milliseconds?thanks,
Hi all, I'm writing a simple script to query all devices of type "roomdesk'. The query works except it isn't returning all devices. I'm new to the API so I assume I missing something simple. Any thoughts would be appreciated! ========================...