We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi Team,I would like to develop an application to retrieve Detailed Call History information. So, I would like to ask you the following questions.1) How can I obtain an access token by using API calls? (I cannot use the personal access token through ...
I have an integration that was working against a trial instance and also in production. I'm trying to get it to work against a newly-created sandbox. I have GET people working. But the POST meetings which has always worked is now failing. Request...
Hi all! I am new to Webex development but i am trying to find the Webhook and its json to create tickets in Jira with the information from Control hub. I have been trying to figure this out but i am unable to find the correct way to see the json...
I just set up a new Webex Developer Sandbox. We had been using a trial org from five years ago but it expired. Since I don't have any easy way to verify a domain, I added my test users as external users. My app uses get people by email address. T...
Hello Community, I'm trying to use a Webex api to send/make a wakeup call to our on-duty people. Ideally with a brief vocal message. But it is already enough to have the person pick up the phone. If nobody answers, the next person is called, etc ... ...
Locations with Locations - List Locations | Webex for Developers I’m having an issue with the GET /v1/locations endpoint in the Webex API. When I call this endpoint with the id parameter to filter the results by a specific location ID, I’m still rece...
I am doing some testing with the Webex SSO using OpenID Connect (OIDC), first for login only, in the "openid email" scope, and found some items which are not fully documented.My questions the OIDC based SSO behavior of Webex:- could you please confir...
Hi, we have developed a Webex app that is running well here in the US.We would now like to add our app that is running a separate instance in Europe under the .eu extension.I have added the domain to the app below, but during login, we are seeing a j...
Using the Webex for developers API page, all the APIs that I tested were successful until I tried to get the list of Organization Contacts which failed with a 502 bad gateway. Do you have any idea what I may be doing incorrectly?https://developer.web...
I am interested in using webex bots or anything else that would take a body of an email and post it into a webex room. We have automated emails that come from a system and I would prefer those to be in a webex space that would get noticed sooner.
Hi, We have built multilingual DialogFlow CX Agent. In WxCC flow designer, we collect option to and select language then passing it to CX Agent.The value going as queryParams instead of queryInput ( DF request queryInput payload should have language...
Hi, We are working on Integrating the Google BOT VA with WCC VA Node. All the events are handling by Handled outcome only. How do we use Escalated outcome to escalate to Desktop Agent? what triggers it to use this outcome? Any examples pl suggest. Th...
Unknown Error: ReferenceError: process is not defined Getting above error after installing below package: npm install --save @webex/widget-recents In Webpack.config added below fallback: resolve: { extensions: ['.js', '.ts', '.tsx'],...
Hi, I am looking for a solution for a customer. in UCCX they could dial in a phone number and have "an emergency state" activated. which pushed the calls to voicemail group. How can I replicate this in WebEx Contact Centre? not in webex control hub, ...
Hello,I have some automations on Powerautomate that were working perfectly for months.Suddenly starting May 31st a lot of post are not showing the preview of the attached file (PNG).This is very random... some times same post works perfectly and so...
