07-27-2023 07:00 PM
I try to use the buddyList API to retrieve the agent list for transfer on a custom desktop application.
Since this API is a POST method, we need another way to retrieve the data, like a Webhook. The API response is '202: The buddy agents request was accepted for processing.'
I need help finding information on the documentation.
Solved! Go to Solution.
07-31-2023 08:33 AM
HI @rynakano ,
We need to establish a websocket connection with keepalives using the Notification API to receive the payload that is asynchronous with the POST API
So I would expect you receive the payload via WSS
https://developer.webex-cx.com/documentation/notification
This is the desktop notification API to receive events via WSS
Payloads: https://developer.webex-cx.com/documentation/guides/contact-control-apis
What you will get
https://developer.webex-cx.com/documentation/guides/contact-control-apis/#buddyagents
See section "BuddyAgents"
Thanks & Regards,
Arunabh.
07-31-2023 08:33 AM
HI @rynakano ,
We need to establish a websocket connection with keepalives using the Notification API to receive the payload that is asynchronous with the POST API
So I would expect you receive the payload via WSS
https://developer.webex-cx.com/documentation/notification
This is the desktop notification API to receive events via WSS
Payloads: https://developer.webex-cx.com/documentation/guides/contact-control-apis
What you will get
https://developer.webex-cx.com/documentation/guides/contact-control-apis/#buddyagents
See section "BuddyAgents"
Thanks & Regards,
Arunabh.
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