I hope this message finds you well!
Given your interest in integrating Microsoft Power BI with Cisco's Webex Control Hub, particularly for Webex Calling, I'm excited to share how Metropolis Corp's EXPO XT UC Analytics for Power BI can bridge this gap effectively. This solution is crafted to augment scalability through cross-platform CDR consolidation and interoperability, specifically tailored to enhance your analytics and reporting capabilities within Power BI.
Key Features and Benefits for Webex Calling:
- Actionable Insights: Gain access to comprehensive usage and activity reports from Webex services, including Meetings, Calling, and CUCM, directly within Power BI.
- Customizable Dashboards: Tailor reports and dashboards to your organization's specific needs, focusing on essential KPIs for informed decision-making.
- Advanced Call Analytics: Leverage detailed call analytics, including hunt group and queue reports, for a granular overview of call distribution and performance metrics.
- Cisco Call Quality Visualization: Transform complex CQD data into intuitive dashboards and visualizations, making it easier to monitor and enhance call quality across your organization.
Integration and Access:
To access EXPO XT, you'll need a Power BI Pro License and an EXPO XT account. This application is designed to simplify while offering robust customization options for your analytics needs.
Regarding DAX Expressions for Your KPIs:
Based on the Webex Calling field dictionary, here are suggested DAX expressions to help you extract the KPIs directly within Power BI:
-
Total Number of Webex Users
Total_Webex_Users = DISTINCTCOUNT('WebexCallData'[User UUID])
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Total Number of Active Webex Users Assuming 'Active' status is based on call activity within a specific timeframe:
Total_Active_Webex_Users = CALCULATE(DISTINCTCOUNT('WebexCallData'[User UUID]), 'WebexCallData'[Call Date] >= DATE(YEAR(TODAY()), MONTH(TODAY()) - 1, 1))
-
Total Number of Inactive Webex Users
Total_Inactive_Webex_Users = [Total_Webex_Users] - [Total_Active_Webex_Users]
-
Percentage of Unutilized Webex Extensions Assuming a field indicates extension utilization (1 for utilized, 0 for unutilized):
Percentage_Unutilized_Extensions = CALCULATE(SUM('WebexCallData'[Extension Utilized] = 0)) / COUNTROWS('WebexCallData') * 100
Starting with EXPO XT:
To begin, I recommend visiting the Expo XT Webex Experience page for account setup, where our Metropolis Team will guide you through the integration process.
For specific steps on integrating EXPO XT with Power BI to access these KPIs and inquire about tailored pricing and subscription options, please reach out through the Expo XT Webex Form.
Conclusion:
EXPO XT not only promises to deliver the insights you're seeking but also aims to elevate user engagement and operational efficiency across your communication platforms. Would taking a closer look at EXPO XT align with your goals for enhancing Webex Calling analytics within Power BI?
Warm regards,
CDRGURU AT METROPOLIS CORP
