Integrate with CRM (Salesforce)

[Rudrakshi]

Query by Sean Pham@csatf.org in #webex4spaces:

Our organization is new to Cisco Contact Center and looking to integrate with CRM software such as Salesforce. Is there someone or somewhere you can direct to in order to obtain more information?

[Rudrakshi]

Please refer to the documentation here: https://help.webex.com/en-us/article/n2re5jy/Webex-Contact-Center-Documentation

[Rudrakshi]

We have certain documentations that will help you to integrate with Salesforce. Please find the references below:
- https://help.webex.com/en-us/np9kayi/Webex-Salesforce-Integration
- https://help.webex.com/en-us/nthxjg2/Integrate-Salesforce-With-the-Webex-App

We also have a Salesforce bot to assist with tasks and so on: https://help.webex.com/en-us/npjgcrab/Webex-Salesforce-Bot
Hope you'll find this helpful!

[csatf]

Hi Rudrakshi,
Thank you for the replies.
I should have generalized this inquiry by asking if there are API documentations on how to integrate with other 3rd parties CRM software, and not limited to Salesforce, MS Dynamics, and Zendesk.

Thank you,