Webex for Developers

I am working on a custom widget for some customisations, and I want the custom widget to load or navigate automatically when a call is accepted.I also have a custom button on the left navigation. Could you please suggest a solution to help implement ...

Is it possible to fetch complete call flow of a customer call via webex CC APIs? If yes then how?I am trying with taskLegDetails but it is not giving complete flow of a call or maybe I am not understanding properly. I am trying to match start time en...

Hello community,we are integrating Webex Contact Center call records into our reporting database using the GraphQL APIs (taskDetails / CSR, agentSession / ASR, and taskLegDetails / CLR).While analyzing taskLegDetails, we noticed a puzzling case:For a...

Hi team,When a script of ours is contacting callforwarding for an account to change to a number, i receive an error:{"errorCode":25430,"message":"End user access for this setting is disabled for this org.","errors":[{"errorCode":25430,"description":"...

I'm trying to connect Power BI to the Webex Contact Center for reporting purposes and read through the articles related to API and GraphQL and leveraged GitHub. But I couldn't quite follow all the instructions as I'm new to these concepts.Could someo...

Our organization is attempting to leverage the WebEx Managed Package for Salesforce. I was able to successfully authenticate and connect Salesforce and WebEx.When I try to import webinar members, I get a stuck message "Webinar members: import in prog...

I am calling this API end point:---url https://analytics.webexapis.com/v1/cdr_feed?endTime=&startTime= \and i am saving the records inside my own Database. but i am not sure which field uniquely identity the items? so incase i run multiple calls, to ...

When adding a 9800 series device by Mac Address (POST https://webexapis.com/v1/devices) the response is a 204 (No Content) with no body and the device is added to Webex. Request   POST /v1/devices HTTP/1.1 Authorization: Bearer XXX Content-Type: appl...

Hi Team, I am new to webex API's .can i know how we can achieve below request using API . Users can call a particular number and enter an agent extension and then the call will get routed to that particular agent based on the extension entered .basic...

I have 10 devices in my tenant of different types, 7 of which are associated with users and 3 that are associated with workspaces.  When I call the List Devices API I get all of them, apart from 2 (both of them are Cisco 9841 phones) that are associa...

Hello, I can request the details of a device successfully, but requesting the device settings fail. I have the role "spark-admin:telephony_config_read". When I call a GET like: https://webexapis.com/v1/telephony/config/devices/--deviceId---/settings?...

Hello. I’m trying to build a webex bot that will act as an assistant for the meeting host. The bot should be able to: join a meeting automaticallyspeak aloud meeting agenda when the meeting starts proactively listen to the conversation of the partici...

HIJust looking at pulling a number of fields from the various Report Data Types via GraphQLReport Data TypeGraphql QueryData DictCustomer Session RecordtaskDetailhttps://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-sam...