01-11-2023 04:30 AM
Hi folks,
I have the following problem. From my Microsoft Teams Room I will join a WebEx Meeting so I enabled third-party-join at the MTR for Webex and Zoom. It seems that everything is configured correctly and I already did this successfully in the past a couple of times. When I got a WebEx invite to this MTR I can see it correctly in the schedule with the little WebEx icon at top. When I now join the Meeting, I am not able to and I am getting a message, that something went wrong with the Meeting and I should retry later.
The third-party-join to Zoom meetings works perfectly. It is only about WebEx Meetings.
In the log file of the MTR everything looks normal until the following last entries:
[2022-12-12 14:47:35.574] [info]
{"state":"lobby"}
[2022-12-12 14:47:36.066] [info]
{"error":{"code":700001,"message":"Join meeting failed by cisco webex app client.Bei Ihrer Verbindung zum Meeting ist ein Problem aufgetreten. Versuchen Sie es erneut."}}
[2022-12-12 14:47:36.066] [warn]
Received critical warning
Error Code: 700001
[2022-12-12 14:47:36.067] [info]
Sending Close App Event to main
Opening Shell Item: skype-mrx://thirdparty-webex-error-700001
I cannot find anything for this error code and that really looks like a problem from webex site.
01-16-2023 11:32 PM
Hello Dennis,
If you have the Supported meeting mode set for "Skype for Business and Microsoft Teams”, please set it to “Microsoft Teams only” and test it?
01-12-2023 02:21 AM
Hello, the error seems to be point more on Webex APP client our team handles issues on APIs and SDKs related queries. Please reach out to the General support team (TAC - help.webex.com/contact ) they would be more equipped to provide more insight here. Thanks.
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